Housing
Commitment ID
Jamaica-1
Lead Agency
HOUSING PRESERVATION & DEVELOPMENT (HPD)
Timeline
Launched fall 2024
Status
Completed and Ongoing
Status Update
The Homeowner Help Desk recently launched its new branding and marketing campaign to connect more homeowners to available resources and services to maintain housing stability. They also held a successful launch event combined with a homeowner resource fair at the Jamaica YMCA in late 2025. The Homeowner Help Desk is actively providing counseling, resources, and referrals to homeowners in Jamaica and across NYC.
Statement from Source Document / POA
Supporting existing homeowners to build generational wealth is one of this Administration’s highest priorities. The expanded citywide Homeowner Help Desk in partnership with the Center for NYC Neighborhoods and local community-based organizations launched in 2024. The Homeowner Help Desk provides a one-stop-shop for homeowners citywide, including the Jamaica area, to receive one-on-one assistance and access to resources related to topics such as foreclosure prevention, tax liens, deed theft, flood mitigation and repairs.
The Center for NYC Neighborhoods partners with the following community-based organizations to offer these services to homeowners in the Jamaica area:
Housing counselors provide individual housing, legal, and financial counseling tailored to each homeowner’s needs and help them enroll in services, such as payment plans, access loans for flood retrofits and enroll in flood insurance and represent them in foreclosure legal cases to preserve homeownership.
Funding: $9.85 million citywide for initial three-year contract period (including staffing), including $708,750 to the four community-based organizations above that serve homeowners in Queens Community District 12